How long will it take to process my order?
If your order is placed Monday through Friday before 3 p.m CDT, we will ship it the same day. Orders ship next-day (excluding weekends) if placed after 3 p.m. CDT and on Monday if placed on a weekend.
Orders placed on holidays will ship by 3 p.m. CDT the following business day.
A small number of our products that require custom printing and assemblies may require extra time to be fulfilled. These products have a notice on their information page to help you make informed decisions when ordering.
How quickly will I receive my order?
We make every effort to get all orders to our shipping carriers within 24 hours (excluding weekends). Depending on the shipping method you choose at checkout will determine your time intransit.
Why isn’t my tracking information updated?
Tracking numbers are assigned to all orders as they leave our facility and are transferred to our shipping carriers.
Most carriers provide tracking updates within 24 hours under normal circumstances. For certain carriers and international orders it can take 1-3 days for your tracking information to become available.
How can I check my order status?
If you placed an order and want to know its status, please check your email for tracking information or check your Account Dashboard. If you need assistance, start a live chat, call us (866-590-3533), or send us an email.
When will my backorder ship?
All of our out-of-stock items are indicated as such and are listed with an expected in-stock date on the product page. Please note expected in-stock dates are subject to change. If you place an order that includes a backordered item we’ll send the in stock items immediately, and the backordered item(s) will be shipped once they are back in stock and available.
Most backordered items will ship within 24 hours of their arrival at our warehouse. However due to increased demand and shipping volume at certain times of the year it may take up to 3 business days to ship a backordered item.
Our shipping carriers are experiencing unprecedented package volumes that are creating delays nationwide These delays may result in it taking even longer to receive tracking information.
Can I cancel my order?
Orders which have not been shipped yet can be canceled in certain circumstances. Please reach out to customer service immediately to cancel your order.
Orders which have shipped and left our warehouse cannot be canceled but may be returned and refunded in certain cases. Please see our return and exchange policy for more details and reach out to customer support so we can work with you to find a solution.
Have questions about international or other shipping methods?
Please read our detailed breakdown of shipping methods by carrier and location if you have any other questions about shipping methods and times.
If you need clarification or information on something you feel isn't covered in the policy or FAQ please contact us by phone, chat, or email. Our customer advocate team is more than happy to assist you.
What if I change addresses when I have an open backorder or unshipped order?
Please contact our Customer Advocate Center if you need to change your account’s shipping address when you have an open backorder or an unshipped order. Once an order has been placed changing your address in my account settings on the site will not change the shipping address on that order. By contacting us we can assure your ordered products end up at the right address.
Important shipping information for orders over $500 in value:
A signature is automatically required for any superbrightleds.com orders over $500. If you would like to waive the signature requirement for a package over $500, please contact us. An adult signature (18+) is required to legally sign for UPS deliveries.