Current Shipping Status: Normal Delivery Times
Our shipping carriers are currently experiencing normal package volumes with no major shipping delays. Packages should arrive by the estimated delivery date that’s stated on your order. Shipping delays are still possible due to high carrier volumes, weather, or unforeseen events. In the event your package is late, please contact our Customer Service Team for assistance.
- Orders shipped to remote addresses (such as APO/FPO), U.S Territories, or international locations.
- Items requiring freight shipping (Freight orders placed by 1 p.m. CST will ship same day, but may experience a delay once transferred to the shipping carriers).
- Products marked as having custom artwork or assemblies.
Alaska and Hawaii: Delivery to Hawaii and Alaska is available, but may be subject to carrier delays.
Shipping Information and FAQ
How long will it take to process my order?
If your order is placed Monday through Friday before 3 p.m. CT, we will typically ship it the same day. Orders placed after 3 p.m. CT or on a holiday will ship the following business day.
FedEx & LTL Shipments: These orders need to be placed by 1 p.m. CT to ship same day due to longer packing times. Orders placed after 1 p.m. CT or on a holiday will ship the next business day.
How quickly will I receive my order?
The shipping method chosen at checkout will determine transit times.
Why isn’t my tracking information updated?
Tracking numbers are assigned to all orders as they leave our facility.
Most carriers provide tracking updates within 24 hours, but may take up to 72 hours for your tracking information to become available.
How can I check my order status?
If you placed an order and want to know its status, please check your email for tracking information or check your Account Dashboard. If you need assistance, start a live chat, call us (866-590-3533), or send us an email.
Orders over $750 in value:
A signature is automatically required for any order over $750. If you would like to opt-out of the signature please contact us before placing an order. By waiving a signature required you will assume all responsibility for the package reaching its destination. Super Bright LEDs will not be responsible for any lost or stolen packages marked as ‘delivered’ by the shipping carrier. If a package is lost or damaged while in transit we will still assist with those issues.
If you are unable to be present at the shipping address for delivery you can sign up for UPS MyChoice or USPS Informed Delivery to electronically release your package online. This will allow the delivery driver to leave your order without anyone being present at the shipping address.
When will my backorder ship?
All of our out-of-stock items are listed with an expected in-stock date on the product page. Please note expected in-stock dates are subject to change. Orders containing in AND out-of-stock items will be delivered in two shipments. The first shipment will be the in stock products, while the second shipment will contain the backordered products.
Most backordered items will ship within 24 hours of their arrival at our warehouse.
Can I cancel my order?
We can attempt to cancel an order if we are alerted shortly after placing the order. Once orders reach a certain status they cannot be canceled.
Orders which have shipped cannot be canceled but may be returned and refunded in certain cases. Please see our return and exchange policy for more details.
Have questions about international or other shipping methods?
Please read our detailed breakdown of shipping methods by carrier and location.
If you need clarification or more information please contact us by phone, chat, or email. Our customer advocate team is more than happy to assist you.
What if I change addresses when I have an open backorder or unshipped order?
Please contact our Customer Advocate Center if you need to change your account’s shipping address when you have an open backorder or an unshipped order.
Free/Flat Rate Shipping Information
What qualifies for free shipping?
Pre-tax orders of $300 or more will qualify for free shipping. See exclusions below.
Do you offer flat rate shipping?
Yes. Pre-tax orders between $100-$299 will ship for a flat rate of $10. See exclusions below.
Can I still choose different shipping methods if my order qualifies for free shipping or flat rate?
Yes, you can. We will still offer multiple shipping methods, such as next day shipping, but you will be charged the calculated price for the shipping method you select. We will not discount other shipping methods even if your order qualifies for flat rate or free shipping. We also won't retroactively apply free/flat rate shipping to orders that missed those shipping methods when checking out.
- Orders with a total package weight of 150 pounds or more
- Packages that exceed 43.2 inches on any side
- Any package with two or more sides over 30 inches, and a girth of 165 inches.
- Orders shipped outside of the contiguous US