Save 10% SITEWIDE use code SUPERBRIGHT21

Updated 11.19.2021

Please note, it may take longer than usual for your tracking information to become available.

Our shipping carriers are currently experiencing higher than usual package volumes which are creating tracking and delivery delays nation wide.

Allow extra time for:

  • Orders shipped to remote addresses such as APO/FPOs, U.S. Territories, or orders shipped outside of the continental U.S.
  • Large or heavy items that require freight shipping. Freight orders ship same day if ordered before 1 p.m. but may be delayed once transfered to shipping carrier.
  • Products marked as having custom artwork or assemblies.

Alaska and Hawaii: Delivery available to some areas of Alaska and Hawaii. However expect slower delivery than to addresses within the 48 contiguous states.

Shipping Information and FAQ

How long will it take to process my order?

If your order is placed Monday through Friday before 3 p.m CST, we will ship it the same day. Orders ship next-day (excluding weekends) if placed after 3 p.m. CST and on Monday if placed on a weekend.

Orders placed on holidays will ship by 3 p.m. CST the following business day.

A small number of our products that require custom printing and assemblies may require extra time to be fulfilled. These products have a notice on their information page to help you make informed decisions when ordering.

How quickly will I receive my order?

We make every effort to get all orders to our shipping carriers within 24 hours (excluding weekends). Depending on the shipping method you choose at checkout will determine your shipping time. However, due to current national labor shortages and high packages volumes, across most shipping carriers, shipping times may take longer than estimated.

Why isn’t my tracking information updated?

Tracking numbers are assigned to all orders as they leave our facility and are transferred to our shipping carriers.

Under normal circumstances, it can take 1-3 days for your tracking information to become available for certain shipping methods.

Our shipping carriers are experiencing unprecedented package volumes that are creating delays nationwide These delays may result in it taking even longer to receive tracking information.

How can I check my order status?

If you placed an order and want to know its status, please check your email for tracking information or check your Account Dashboard. If you need assistance, start a live chat, call us (866-590-3533), or send us an email.

When will my backorder ship?

All of our out-of-stock items are indicated as such and are listed with an expected in-stock date on the product page. Please note expected in-stock dates are subject to change. If you place an order that includes a backordered item we’ll send the in stock items immediately, and the backordered item(s) will be shipped once they are back in stock and available.

Most backordered items will ship within 24 hours of their arrival at our warehouse. However due to increased demand and shipping volume at certain times of the year it may take up to 3 business days to ship a backordered item.

Our shipping carriers are experiencing unprecedented package volumes that are creating delays nationwide These delays may result in it taking even longer to receive tracking information.

Can I cancel my order?

Orders which have not been shipped yet can be canceled in certain circumstances. Please reach out to customer service immediately to cancel your order.

Orders which have shipped and left our warehouse cannot be canceled but may be returned and refunded in certain cases. Please see our return and exchange policy for more details and reach out to customer support so we can work with you to find a solution.

Have questions about international or other shipping methods?

Please read our detailed breakdown of shipping methods by carrier and location if you have any other questions about shipping methods and times.

If you need clarification or information on something you feel isn't covered in the policy or FAQ please contact us by phone, chat, or email. Our customer service team is more than happy to assist you.

Black Friday & Cyber Monday Sale

Hundreds of items on sale. Shop our best selling categories.

Sale and Giveaways FAQ

How do I get 10% off my order?

Use the promo code “SuperBright21” at checkout to get 10% off your order. Once you’re ready to check out; on the shopping cart screen click the “Apply a Coupon Code/Gift Card” button and enter the code “SuperBright21”.

How long is the Black Friday/Cyber Monday sale?

The sale will start on Wednesday November 24th, 2021 and continue till Monday November 29th, 2021 at 11:59 p.m. CT.

Are there any restrictions on the usage of the promo code?

The promo code can be used on any product(s) on our site. However, the promo code can not be combined with any other promo codes or discounts.

Customers with wholesale, quantity or other discounts will have the largest possible discount applied to their order.

To help maximize your discount please see our Information & Policies page, or contact customer support.

How can I win the prizes?

Orders over $150 after discount is applied are entered to win promotional prizes. Approximately 1 in 4 orders over $150 is a winner while supplies last. Only eligible if you use the promo code “SuperBright21”. Only valid on orders placed between November 24th-29th. Entry for prizes is limited to 1 per customer. Prizes are exclusive to U.S. customers only.

What prizes are you giving away?

We are giving away a wide variety of SBL branded prizes and three big-ticket items in accordance with our Black Friday/Cyber Monday sale.

Big-Ticket Items:

  • (1) Nintendo Switch
  • (1) Bose Headphones
  • (1) iPad

These items will not be included in your shipment. Instead a redemption card will be included for you to reach out to our public relations team to claim your prize. If these items are unavailable for shipment through our selected retailer we will issue you a gift card for the value of the item pre-tax. The deadline to claim these prizes is December 31st 2022. In the event your package arrives after this date due to a shipping delay you’ll have 30 days to claim the prize based on delivery date.

Included Prizes:

  • Light-up Pens
  • Post-It Notes
  • Hand Sanitizer
  • Color-Changing Cups
  • Aluminum Bottles
  • Emergency COB Flashlight Multi-Tool
  • Cell Phone Power Bank
  • 23-Piece Tool Set
  • Backpacks
  • Waterproof Bluetooth Speaker

These prizes will be included in your box as a free extra should you be selected as a winner. Promotional items cannot be returned or exchanged, and have no warranty. They are provided as is.

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