Spotlight on Super Bright LEDs: Customer Service
Established High-Quality Customer Support
For over two decades, Super Bright LEDs’s mission has been to provide our valued customers with top-notch quality, durability, and longevity in our products. Our dedicated on-site team is committed to offering information and support throughout the entire lifespan of our products.
In-House Customer Support Team
Super Bright LED’s call center is based entirely in the United States, specifically in St. Louis, Missouri. Our friendly customer service team is ready to assist with various inquiries, including basic questions about our LED lighting products, shipping details, product exchanges, refunds, and more. Additionally, we have a tech support team available to address any technical inquiries and guide you through lighting project planning or troubleshooting any issues you may encounter.
What Sets SBL’s Customer Service and Product Support Apart From Other Companies?
We firmly believe in offering support both before and after the sale. Whether you need guidance, education, or assistance with installation, we are committed to being there for you whenever you need us.
Warranties from Super Bright LEDs
Thanks to our rigorous internal testing, we have great confidence in the quality and durability of our products. Depending on the chosen product, we offer a minimum of a 2-year warranty, with some products extending up to 5 years or even a lifetime warranty.
Diverse Range of Products: Training Process For New Call Center Team Members
When a new team member joins us, they undergo a comprehensive training program. We start with the basics of customer service and then delve into our product offerings. By the 5-week mark, new team members work closely with senior representatives to ensure they can deliver fast and efficient service to our customers.
Personalized Customer Care
Access to a dedicated team of customer service advocates and product support specialists committed to addressing your needs promptly and effectively. Whether you're seeking guidance on selecting from our extensive LED product range or require assistance with an ongoing project, our experts are on standby to offer tailored assistance at every step.
Comprehensive Support
From initial inquiries to post-project follow-ups, our team is here to ensure your seamless experience with us. Whether replacing a single bulb, or revamping your entire lighting setup, you can count on us for reliable assistance. At superbrightleds.com, we're dedicated to providing LED solutions for all your needs.
How Can You Contact SBL Customer Support?
We can be contacted through multiple channels. We are available Monday through Friday via phone, email, or live chat on our website at superbrightleds.com.
