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New Products: High Power LED Spot/Flood Fixtures…

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LED Lights
If you encounter any problems using this form call 866-590-3533 toll-free

Sorry,

You have entered three or more incorrect invoice numbers

Please enter the two words to the left and press Load Items to continue

Items available for return/exchange

To return an item, click on its name or description and select a reason for the return from the popup

None of your purchases are eligible to be returned. Please look at the table below to see why.

Items currently unavailable to be returned/exchanged

All of your purchases are eligible for return

Save Time!

There is no need to submit multiple requests.

Using this form you are able to return/exchange as many items as you have purchased

Item(s) selected for return

Qty Part Number Reason

Item(s) selected for exchange

Qty Part Number Reason Items Exchanged For

No items yet selected

Please explain the reason for your return/exchange(s) to expedite the processing of your request

If any of your contact information (address, email, phone number) has changed since this order, please specify.

Enter an invoice number into the box above. Then click Load Items to begin using this form.

You have entered an invalid invoice number. Please try again.

This invoice has not yet been paid for. It must be paid before any items are returned / exchanged.

Your response does not match the two words in the box.

Guidelines

  • Returned merchandise needs to be in original packaging and condition.
  • Include all materials, manuals, instructions, etc.
  • Please include a copy of your invoice.
  • Exchanges for same product or similar product at the same price only.
  • We will Reimburse UPS or USPS shipping cost at our discretion (wrong merchandise received, etc.).
  • Please allow 7 business days to see refund on credit card statement.
  • COD and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to large orders, orders with missing materials, or merchandise not in original packaging and condition

Return Policy

We have a 30 day return policy. Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities. Returned merchandise needs to be in original packaging and condition.

Make sure to include all materials, manuals, instructions, etc. We will Reimburse UPS or USPS shipping cost at our discretion (wrong merchandise received, etc.).

Please allow 7 business days to see refund on credit card statement. COD and Freight Collect packages will not be accepted.

Component or discrete LEDs cannot be returned if the package has been opened, LED bulbs and other products can be.

Exchange Policy

We will exchange LED products only if the value of the products you are returning exactly matches the value of the products you want to exchange them for. If this is the case, send the products back with a copy of the invoice and a note explaining the action you want us to take, no notification is required, must be 30 days or less since purchase.

If the values do not match, please send the products back for a refund and place a new order online.

You are responsible for return shipping.

The total of the items you are exchanging is not the same as the total of the items you are returning.
Please change the items or select Return and place a new order

Please complete the form

Why the return?

Exchange Information

The total must match the price of exchanged items (0.00)

Items selected for exchange

New Item Subtotal 0.00

Sorry, this invoice is more than thirty days old. Therefore, the items purchased may not be returned

*Checking this box does not guarentee a refund on shipping. The request is subject to approval by SuperBright LEDs

**Please note that if shipping with UPS or FedEx a receipt is required to receive refund

Success!

Your request has been succesfully submitted and we will keep you updated on its progress. A copy of this information has been e-mailed to you as well

The RMA Code for this return is .

Please print out the return/exchange form. Send it and the item(s) to:

Attn: Return/Exchange

Super Bright LEDs, Inc.

4400 Earth City Expressway

St. Louis, Missouri 63045-1328

Do not ship in letter envelope

Items returned within 30 days can be refunded or exchanged. To exchange for different items the prices must be the same . If the prices do not match you will receive a refund instead. Refunds typically show up within 5-7 business days. All items must be in original packaging and in new resellable condition.

A 15% Re-stocking fee may apply to large orders or orders out of original packaging or condition. Feel free to contact us at sbl-support@superbrightleds.com or by phone 1-866-590-3533

You may Submit another return request or Continue browsing our site

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