Items available for return/exchange
To return an item, click on its name or description and select a reason for the return from the popup
None of your purchases are eligible to be returned. Please look at the table below to see why.
There is no need to submit multiple requests.
Using this form you are able to return/exchange as many items as you have purchased
Enter an invoice number into the box above. Then click Load Items to begin using this form.
You have entered an invalid invoice number. Please try again.
This invoice has not yet been paid for. It must be paid before any items are returned / exchanged.
Your response does not match the two words in the box.
- Returned merchandise needs to be in original packaging and condition.
- Include all materials, manuals, instructions, etc.
- Please include a copy of your invoice.
- Exchanges for same product or similar product at the same price only.
- We will Reimburse UPS or USPS shipping cost at our discretion (wrong merchandise received, etc.).
- Please allow 7 business days to see refund on credit card statement.
- COD and Freight Collect packages will not be accepted.
- A 15% restocking fee may apply to large orders, orders with missing materials, or merchandise not in original packaging and condition
We have a 30 day return policy. Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities. Returned merchandise needs to be in original packaging and condition.
Make sure to include all materials, manuals, instructions, etc. We will Reimburse UPS or USPS shipping cost at our discretion (wrong merchandise received, etc.).
Please allow 7 business days to see refund on credit card statement. COD and Freight Collect packages will not be accepted.
Component or discrete LEDs cannot be returned if the package has been opened, LED bulbs and other products can be.
We will exchange LED products only if the value of the products you are returning exactly matches the value of the products you want to exchange them for. If this is the case, send the products back with a copy of the invoice and a note explaining the action you want us to take, no notification is required, must be 30 days or less since purchase.
If the values do not match, please send the products back for a refund and place a new order online.
You are responsible for return shipping.