Shop with Confidence

Super Bright LEDs Inc is a BBB Accredited Business since 09/14/2005 with an A+ Rating.
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"Excellent Product, quick shipping!", "Great products and great service.", "Great prices on bulbs.", "I love the selection."
Environment Friendly Products
LED products use much less energy than their halogen and incandescent counterparts. They also produce less heat which can save energy in indirect ways such as air-conditioning costs. Not only will they save on utility bills, but will last longer and save in replacement costs as well.

Contents

Contact Information

Email

Email us your questions. We usually reply to emails on the same day (business days). Selecting the right option under the inquiry drop down will aid us in getting back to you with as quickly as possible. Please mention how you found this site.

WE DO NOT SUPPLY FREE SAMPLES as we receive too many requests for them.

Pre-Sale questions regarding product selection please visit our contact page and make sure "Pre-sale and Product Selection" is selected in the inquiry drop down.

Suggestions/Feedback

Drop a note in our suggestion box. Let us know about any suggestions you may have in regards to improving our website or product selection. We are constantly expanding our product line and are interested in hearing what you need in an LED product.

Typically we do not respond to feedback e-mails. If you have a question/comment that is not a suggestion or feedback, please use our contact page. We appreciate your feedback and in assisting us create the best shopping experience possible!

Chat

Occasionally, our support technicians are available for online chat to answer your questions. If available, you will see our chat icon and a link located at the top of each web page.
Chat With a Technician Now

Phone

To expedite your order and ensure that we receive all information accurately, please place your order online if possible. Our web site uses the latest security features to ensure that your information is transmitted securely. You will only receive emails from us concerning your order. Please enter a valid email address to receive order confirmation and tracking information. Easily pay with your credit card or paypal account.

Phone orders are accepted 8:30 AM to 4:00 PM Central Time Monday through Friday only

Phone Numbers

Toll Free: 866-590-3533
Local: 314-972-6200
Fax: 314-972-6202

Address

4400 Earth City Expressway
Saint Louis, Missouri 63045-1328

Shipping

If you placed an order and want to know the status of it, please check your email for tracking information. If you need assistance, visit our Contact Page and make sure "Order Status" is selected in the inquiry drop down.

Orders ship the same day if placed by 1:00 PM Central Time. Orders placed after 1:00 PM ship the following day, excluding weekends. Orders placed on the weekend ship the following Monday. We make every effort to ship all orders within 24 hours. An email is sent to confirm that your order has been received and is being processed. Another email will be sent to you with the tracking information when your order ships. Over Night and 2-Day shipping options are only available to destinations within the USA. Over Night and 2-Day shipments ship via UPS and are delivered in 1 or 2 Business days (not weekends). If you need Saturday delivery, you must request it either in our order form "comments" box or by calling us. Saturday delivery usually costs about twice as much as normal business day delivery. We will quote Saturday delivery upon request.

Signature is automatically required for any superbrightleds.com orders over $500. If you would like to waive signature requirement for a package over $500, please call or email us. An adult signature (18+) is required to legally sign for UPS deliveries.

International (Shipping outside the US)

  • Please use our order form "comments" box to clarify your address if necessary

We will ship by USPS to almost anywhere in the world. Overseas customers please select the USPS First Class Mail International or USPS Express Mail International option. Additional shipping charges may apply. USPS First Class Mail International shipping may take 5~10 days to arrive and cannot be tracked. USPS Express Mail International delivery time is 3~4 days and can be tracked. We highly recommend USPS Express Mail International for orders shipped out of the United States. We are not responsible for lost orders if you select the USPS First Class Mail International shipping option. THE TWO-DAY OPTION IS FOR USA ONLY. If you prefer DHL or Fed Ex, indicate this in the "comments" box on the order form and we will confirm the price by email. There is also Freight Collect options on our order form to ship on your courier account.

Canada

  • There will be an additional duty tax.
  • UPS will charge an additional brokerage fee
  • Over Night and 2-Day shipping are not available to CANADA.

Stock

Out of stock items are indicated as out of stock with an expected due back date. These items cannot be ordered until we we have stock again, we do not accept orders for out of stock items. You can view our out of stock list to see when items are expected back in.

Accepted Forms of Payment

Credit Card

We accept Visa, Mastercard, Discover, and American Express. Credit card information is never stored anywhere on our premises or online server. Credit Card information is transmitted securely using 256-bit encryption.

PayPal Official PayPal Seal

Select PayPal on the order form. Your order will not be processed or shipped until payment is received and verified. You will not be able to modify your order once it has been submitted.

Electronic Funds Transfer

There is $100 merchandise minimum for T/T payment. Fill out our online order form, use all 0's for the credit card number so the order will go through. Our online shopping cart will generate a Proforma Invoice (P/I) that we will then email to you along with the shipping charges and our bank information.

Purchase Orders / NET 30 Terms

We only accept POs ($100 merchandise minimum) after credit approval.
Please fax your credit references, bank information and D&B number to us at 314.972.6202 or email .PDF documents here on our Contact Page and make sure "Order Status" is selected in the inquiry drop down.
If you would like to send purchase orders in a file format other than .PDF, please email a request to do so.

Return Policy

  • We have a 30 day return policy.
  • Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
  • Returned merchandise needs to be in original packaging and condition.
  • Make sure to include all materials, manuals, instructions, etc.
  • We will Reimburse UPS or USPS ground shipping at our discretion (wrong merchandise received, etc.).
  • Please allow 7 business days to see refund on credit card statement.
  • COD and Freight Collect packages will not be accepted.
  • A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials, or merchandise not in original packaging and condition.
  • Component or discrete LEDs cannot be returned if the package has been opened, LED bulbs and other products can be.

Please use the RMA Form to begin the return process

Exchange Policy

  • We have a 30 day exchange policy.
  • We will exchange items only if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.

Please use the RMA Form to begin the exchange process

Warranty

A copy of the invoice is required for warranty repairs or replacements.
Unless otherwise noted, all products are warranted for 2 years from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles. Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.

Discounts

Quantity discounts can not be combined with promotional discounts; the largest discount type will be used.

Quantity Discounts (Wholesale Pricing)

We only offer discounts based on quantity. Our online shopping cart will automatically apply discounts. Discount pricing can be found on specific product pages by clicking the link that says "Quantity Discount Pricing". Typically, items are discounted 10% at 50+ pcs, 20% at 100+ pcs, 25% at 500+ pcs, 30% at 1000+ pcs. For larger quantity pricing or for items that our shopping cart does not apply discounts for, you may visit our Contact Page and make sure "Pricing" is selected in the inquiry drop down.

Promotional Discounts

We do not provide Promotional codes upon request, Please do not contact us requesting a promotional code.
Occasionally, promotional discount codes can be found in print or online advertisements, sent via email, or available through other events or medium. These codes are normally used to receive a percentage discount off your order. Promotional Codes may be discontinued at any time without notice.

Technical Help

You may contact us with your technical questions on our Contact Page and make sure "Technical Help" is selected in the inquiry drop down.

Note that we receive a lot of emails and sometimes difficult to keep up with them. Keep your emails as brief as possible, long emails may not be answered. If you do not know how to use LEDs, please try the LED links on our "LED Info" page, we do not provide design advice for your LED circuits. LEDs are electronic components and do require some technical knowledge to use them properly. Also we do not advise on bulb types for your car, please be sure of the bulbs you need before you order them. Please see our Vehicle LED Bulb Finder or Cross Reference Page for help searching for bulbs in your vehicle.

See specifications for products online by clicking on the Product Name, Price, Photo, or "More Information and Buy" link. All available specifications are online listed on these pages under the "Specifications" Tab.

Custom LED Designs

Custom versions, sizes and assemblies are available for many of our products. If you require custom variations for any of the products seen on our web site, please visit our Contact Page and make sure "Send us your Suggestions" is selected in the inquiry drop down.

Privacy Statement

Super Bright LEDs is committed to respecting and protecting the privacy of those who order from superbrightleds.com. Information collected to process orders is only used in relation to those orders. We will never disclose your information to anyone for any reason. When you place an online order with us, you have the option to only receive emails relevant to that order. If selected, you will never receive promotional emails from us (or any other source) as a result of placing an order with us.

We use a tracking technology called a “cookie.” A cookie is a small text file that a website can place on your computer’s hard drive in order, for example, to collect information about your activities on the site or to track your preferences and selections.

Legal

Copyright, Trademark, and Patents

All content included on this site, superbrightleds.com, such as text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of Super Bright LEDs, Inc. or its content suppliers and protected by United States and international copyright laws. The superbrightleds.com logo superbrightleds.com (shown in color) is a Registered Trademark. Super Bright LEDs, Inc. graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of Super Bright LEDs, Inc. in the U.S. and/or other countries. Super Bright LEDs, Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Super Bright LEDs, Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Super Bright LEDs, Inc.. All other trademarks not owned by Super Bright LEDs, Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Super Bright LEDs, Inc..

Limitation of Liability

IN ALL CIRCUMSTANCES THE MAXIMUM LIABILITY OF SUPER BRIGHT LEDS, INC. IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. SUPER BRIGHT LEDS, INC. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. SUPER BRIGHT LEDS, INC. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT SUPER BRIGHT LEDS, INC. HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.



Send us your Feedback

Typically we do not respond to feedback e-mails. If you have a question/comment that is not a suggestion or feedback, please use our contact page.

We appreciate your feedback and in assisting us create the best shopping experience possible!